Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I stopped getting e-mail notifications from bitbucket


for about 10 days I don't get notifications from bitbucket, have to check for updates and new Pull Requests manually. Already checked notification settings, everything looks like it was when notification worked. My e-mail: <email removed due to privacy reasons>Jira and Confluence notifications look ok, only bitbucket has problem

1 answer

1 accepted

0 votes
Answer accepted
Caroline R Atlassian Team Nov 08, 2021

Hi, @Irina Pykhova

Thank you for reaching out to Atlassian Community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. So I removed your email from this suppression list.

Could you please confirm if you receive the notifications now? 

Kind regards,

thank you @Caroline R I got notifications today. Can you tell how my account got into suppression list?

Caroline R Atlassian Team Nov 12, 2021

Hi, @Irina Pykhova

The error message on the bounce that we removed was this:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

According to Sparkpost (our mail provider), it could be due to one of the following reasons:

  1. The user clicked the list-unsubscribe header

  2. The user clicked one of your emails and flagged it as SPAM. This FBL (Feedback Loop) event should add that email address to the Suppression List.

Could also be the case here that your mail server had some issue or was down at a time when we tried to send you a Bitbucket notification, and during the time of this malfunction, your mail server sent a hard bounce response.

So, If you didn’t take any of these actions (2, 3), I would assume that there was an issue with your mail server when we attempted to send a Bitbucket notification email to you.

I hope this clarifies the situation, but please let me know if you have any other questions. 

Kind regards,

thank you, @Caroline R , it's clear now

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,245 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you