Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,285
Community Members
 
Community Events
165
Community Groups

I need help deleting my atlassian account

Deleted user Sep 27, 2021

I've been trying to delete my atlassian account, but when I try to delete it, that error appears:
Untitled.png
And when I go to my.atlassian.com I'm unable to change any settings on that subscription.
I'm unable to even see the workspace at https://bitbucket.org/amigosdovitinho/workspace/settings/plans/. The following message appears:Untitled.png
That workspace was created a long time ago as a test, and I want to delete it and my atlassian account.

1 answer

0 votes

Ok, so you're looking in the wrong place here.

Your Atlassian account is named as the owner (primary billing contact) on at least one Atlassian system you are paying for.

You've looked at the settings on the subscription, which is right, but then you've wandered off into one of the systems that your account is the owner of.  This is actually an irrelevance here, you don't care if this account even has any access to that system.

Go back to my.atlassian.com/products/index and look at the list of systems you've got.  Expand each one to see who is named as the billing and technical owners.  

For each item where it names you, you will need to either:

  • make sure there are other people named for it and remove yourself (you won't be able to remove yourself if you are the only owner)
  • cancel the subscription, destroying the system for everyone

Once you are no longer responsible for any systems, you'll be able to delete your account.

Deleted user Sep 30, 2021

Hi. Thanks for the help. How can I cancel the subscription? I am the only owner but that option doesn't show up.
Screenshot 2021-09-30 230053.png
When I click "here", that workspace message appears...
Untitled.png

Bitbucket is slightly different to the other two.  Try the "manage subscriptions" link instead, and look for the "delete account" link in the middle of the page you land on.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,265 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you