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I need help deleting my atlassian account

Deleted user Sep 27, 2021

I've been trying to delete my atlassian account, but when I try to delete it, that error appears:
And when I go to I'm unable to change any settings on that subscription.
I'm unable to even see the workspace at The following message appears:Untitled.png
That workspace was created a long time ago as a test, and I want to delete it and my atlassian account.

1 answer

0 votes

Ok, so you're looking in the wrong place here.

Your Atlassian account is named as the owner (primary billing contact) on at least one Atlassian system you are paying for.

You've looked at the settings on the subscription, which is right, but then you've wandered off into one of the systems that your account is the owner of.  This is actually an irrelevance here, you don't care if this account even has any access to that system.

Go back to and look at the list of systems you've got.  Expand each one to see who is named as the billing and technical owners.  

For each item where it names you, you will need to either:

  • make sure there are other people named for it and remove yourself (you won't be able to remove yourself if you are the only owner)
  • cancel the subscription, destroying the system for everyone

Once you are no longer responsible for any systems, you'll be able to delete your account.

Deleted user Sep 30, 2021

Hi. Thanks for the help. How can I cancel the subscription? I am the only owner but that option doesn't show up.
Screenshot 2021-09-30 230053.png
When I click "here", that workspace message appears...

Bitbucket is slightly different to the other two.  Try the "manage subscriptions" link instead, and look for the "delete account" link in the middle of the page you land on.

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