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I do not receive an invitation to a repository

Good morning, my problem is that I am not receiving an invitation to participate in a repository, they have tried to add me several times, but the mail never arrives.

1 answer

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Hi @ingjuan  and welcome to the community.

Is this issue with your Bitbucket Cloud account that has the same email as your community account?

If so, I checked in our system and I saw a hard bounce event for the email of your community account with the message

550: 550 5.1.1 ...@... Recipient not found.

There might have been an attempt to send an invitation before the email was operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please ask one of your admins to resend the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let us know if things are ok now and if you need anything further.

Kind regards,
Theodora

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