I could not login

[karamjeet s]

Bitbucket

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

[Ben · Accepted solution]

Hi karamjeet,

I noticed that your account was marked DORMANT and de-activated as it had not been logged into since 2018. I have since re-activated the account so you should be able to login now.

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

[Ignacio]

Hi, I'm having the same issue with every browser.

I tried creating another account with another email and it works fine, it is a problem with this account.

How can I fix it?

[Yann Droneaud]

I'm experiencing the same issue. I've tested two different Firefox versions, and one Chromium version, with, without extensions.

I've tried to contact support regarding the issue, but wasn't able to raise a ticket, as it asked me for a URL, and using https://bitbucket.org/ydroneaud is getting stuck (spinning, spinning again)

[Ben]

Hi @Yann Droneaud 

I've just checked and can see your account is active - can you try to clear your browser cache completely in both browsers and try to login using each?

Cheers!

- Ben (Bitbucket Cloud Support)

[Ignacio]

Hi, I'm having the same issue with every browser.

How can I fix it?

[Ben]

Hi @Ignacio 

9 times out of 10, this message means that your account is marked INACTIVE as a result of not being logged into via the UI for a long period of time. I can see in your case, this has been since 2018.

I have just re-activated your account, so you should be able to login now. More context for this error message may be found in our existing documentation:

• https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html

Cheers!

- Ben (Bitbucket Cloud Support)

[Ignacio]

Thank you, it's working now. Regards.