Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot login to bitbucket

berrek I'm New Here Dec 02, 2021

Whenever I attempt to log in to BitBucket I end up with the page "We couldn't log you in". I have disabled all extensions on my browser, delete cookies and history from all time. I need to get this issue resolved asap got work. Can someone help? 

1 answer

0 votes

Hi @berrek and welcome to the community.

Does this concern the Bitbucket Cloud account with the same email as your community account?

If so, I checked this account in our system and I saw it was in a dormant state, due to inactivity. I went ahead and reactivated the account so you should be able to log in now.

Please feel free to let me know if the issue is resolved and if you need anything further.

Kind regards,

2frags I'm New Here Dec 07, 2021

Hi @Theodora Boudale I have the same issue.
Would you please check my account too?

Looks like my account become inactive too..

Thank you!

Hi @2frags,

I checked your account and it was in a dormant state as well, so I went ahead and reactivated it. Are you able to access it now?

Kind regards,

Like 2frags likes this
2frags I'm New Here Dec 11, 2021

Yes, i'm able to login into Bitbucket now!

Thank you))

Like Theodora Boudale likes this

Hi @Theodora Boudale I think I have the same issue too. I have not used my bitbucket account for a long time and now am unable to log in to it.


Hi @Adrian Page,

Your account was in a dormant state as well, I went ahead and reactivated it.

Can you check if you are able to log in now?

Just a heads up, for any other users also who may come across this post with the same issue: it's best if you create a new question for your issue.

This way, if I'm out of office (especially for a long time), the rest of my team will see your new question and assist faster.

Kind regards,

Hi @Theodora Boudale


Yes, it's working fine now, thank you.

Like Theodora Boudale likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

⭐ Calling all Bitbucket and DevOps experts: Special showcase opportunity ⭐

Hi, Bitbucket community! Are you a DevOps practitioner (or know one in your network)? Do you have DevOps tips, tricks, or learnings you'd like to share with the community? If so, we'd love to hea...

1,497 views 4 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you