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I cannot login to bitbucket

Edited
berrek I'm New Here Dec 02, 2021

Whenever I attempt to log in to BitBucket I end up with the page "We couldn't log you in". I have disabled all extensions on my browser, delete cookies and history from all time. I need to get this issue resolved asap got work. Can someone help? 

1 answer

0 votes

Hi @berrek and welcome to the community.

Does this concern the Bitbucket Cloud account with the same email as your community account?

If so, I checked this account in our system and I saw it was in a dormant state, due to inactivity. I went ahead and reactivated the account so you should be able to log in now.

Please feel free to let me know if the issue is resolved and if you need anything further.

Kind regards,
Theodora

2frags I'm New Here Dec 07, 2021

Hi @Theodora Boudale I have the same issue.
Would you please check my account too?

Looks like my account become inactive too..

Thank you!

Hi @2frags,

I checked your account and it was in a dormant state as well, so I went ahead and reactivated it. Are you able to access it now?

Kind regards,
Theodora

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2frags I'm New Here Dec 11, 2021

Yes, i'm able to login into Bitbucket now!

Thank you))

Like Theodora Boudale likes this

Hi @Theodora Boudale I think I have the same issue too. I have not used my bitbucket account for a long time and now am unable to log in to it.

Thanks

Hi @Adrian Page,

Your account was in a dormant state as well, I went ahead and reactivated it.

Can you check if you are able to log in now?

Just a heads up, for any other users also who may come across this post with the same issue: it's best if you create a new question for your issue.

This way, if I'm out of office (especially for a long time), the rest of my team will see your new question and assist faster.

Kind regards,
Theodora

Hi @Theodora Boudale

 

Yes, it's working fine now, thank you.

Like Theodora Boudale likes this

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