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I can't receive invitation email

Hi,

My team manager try to invite me to a repository.

 

But I couldn't get invitation email never.

I checked spam mail box as well.

But no mails get arrived from bitbucket.org

 

Please help me to solve this problem.

 

Thank you.

Rohan

1 answer

0 votes
Caroline R Atlassian Team Sep 27, 2021

Hi, Rohan! Welcome to the community! 

I performed an analysis on our logs and confirmed that your email was blocked on the server, that's why you weren't receiving this invitation. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your manager to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

  • Access the workspace >  Go to the repo they have invited you to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group they have invited you to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

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