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I can't receive invitation email.


My client sent invitation to me on Bitbucket repository, but I can't receive invitation email on my side.

He confirmed that he sent invitation to my email correctly and he tired to send invitation again, but I still can't receive invitation email.


Please help me.

Thank you!

3 answers

0 votes
Andy Heinzer Atlassian Team May 10, 2021

Hi @filip 

I tried to lookup your email address on this account within our system, but I did not find any current blocked or bounced messages.  It is possible that there was a bounce though, given the way you described it, if your email address did not exist at the time the invite was sent, it would cause this address to become blocked so that our email system is not continuing to send email to invalid addresses.

If there is a different email address that you are trying to use OR this is still not resolved please let me know more information here so that we can investigate further.


Thank you! I will ask client to send invitation again!

0 votes
Mohamed Adel Community Leader May 09, 2021

Hi  @filip  , 

If you are talking about cloud , The most relevant issue is that your email might be added to the suppression list please read the answer here which might help your manager to track the issue 
I can't receive invitation  




0 votes
Mirek Community Leader May 09, 2021

Hi @filip , 

Few things might happen here. I guess first would be great to know is this Cloud or Server Bitbucket. If Cloud probably Atlassian would need to check that and verify the logs.. Usually it is a situation the when once the email would be bounced it would get on a suppression list and then another attempts would simply not work.. 

Hi, Mirek

Thanks for your kind reply.

I think it is cloud.

And The client sent invitation before I created the account with that email. 

I found same case on Forum, so could you help me to solve in this case?

Thank you!

Mirek Community Leader May 10, 2021

I guess someone from Atlasssian need to verify this and remove you from the suppression list (if that is the case). I would try to find person that might help here. 

Great! That would be helpful form. Thank you, Mirek

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