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I can't receive invitation email

not receiving invitation email. my email is nikhil.pansare@neosoftmail.com

2 answers

1 vote

Hi @Nikhil Pansare ,

I checked the logs from our side, I can see a few hard bounce events for your email created a few hours ago, however your email is not in any suppression list at the moment.

Could you please ask the admin who sent you the invitation to try resending it one more time now?

Make sure to check your Spam folder as well, in case our email ends up there.

In case the issue persists after resending the invitation, I would recommend opening a support ticket as G subramanyam suggested, for further investigation.

You can open a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. In "What is the impact to your business?" please make sure to select "Level 1" since this is blocking you from working.

Feel free to let us know if you have any questions.

Kind regards,
Theodora

0 votes
G subramanyam Community Leader Mar 22, 2021

Hi @Nikhil Pansare welcome to the Bitbucket Atlassian community forum.

If you are not receiving the Bitbucket invitation emailer, then the chance is that the your email server might have thrown an error to Bitbucket server. I would request you raise a support ticket with Atlassian team to check if their is a pause in email delivery from Bitbucket. If yes, the support team might go and clear that mail delivery pause.

Link to reach: https://support.atlassian.com/contact/#/

If my post address your query, you may click on "accept answer". Please stay safe and healthy.

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