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I can't log in. Help me please!

guilherf13
guilherf13
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November 28, 2024

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Brant Schroeder
Brant Schroeder
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November 28, 2024

@guilherf13 welcome to the Atlassian community 

What browser are you using?  Have you tried a different browser?

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 29, 2024

Hi @guilherf13 and welcome to the community.

Your Bitbucket Cloud account is deactivated, which is the reason for the error you see. I have asked my team to look into this, I'll let you know as soon as I have an update.

Kind regards,
Theodora

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 29, 2024

Hi @guilherf13,

Your account was marked as spam from an automation in our system, and it looks like it was a false positive. Our apologies for the inconvenience caused by this.

I reactivated the account, so you should be able to log in now. Please feel free to let me know how it goes when you have some time to log in again.

Kind regards,
Theodora

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