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How to remove users from Bitbucket Cloud, but keep all repos and settings of the user?

Fernando Garcia May 1, 2020

I have some users that have two access types on their accounts.  EX:  Group and repository show for a user.  I only want to remove users, but not any repos or any configurations they might have configured.

 

6 answers

3 accepted

1 vote
Answer accepted
Bernard Banta May 2, 2020

The best option is to deactivate the user. That's what I do when a developer leaves our company.

Fernando Garcia May 2, 2020

Bernard, thank you.   Deactivate from the admin/Atlassian console I assume?

1 vote
Answer accepted
ABEL MASILA May 2, 2020

Hello @Fernando Garcia . As from this Link , you cannot keep that info after you've deleted the account.

Fernando Garcia May 2, 2020

Abel, thank you for the information. 

1 vote
Answer accepted
KaruguDev
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May 2, 2020

Hello @Fernando Garcia 

My name is @KaruguDev and i would like to assist you on this issue.

  • Login into your bitbucket page
  • Click on you avatar which is on your bottom left
  • Click on the respective workspace, your repositories are attached to
  • Then click on members, this will display all the members attached to the specific workspace.
  • Click manage users
  • click on the 'x' button display attached to each member to remove them.

I hope this helps and all the best

 

Regards,

Paul Karugu

Pedro Torres Assunção
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October 8, 2021

Hi,

Send users button takes me to user groups where users are not listed (just groups) and therefore no "X" to remove them.

I've tried removing the member from all groups and repositories hoping that with no access the user would be removed. But that has not happened, the member I want to remove is still active. 

Can you help?

Kirk Duncan
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October 27, 2021

I'm with you Pedro. I too don't see any 'X' to remove a user. Are we missing something?

Kirk Duncan
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October 27, 2021

I think I just found it. If you go to "Users on plan", you then see the 'X' button.

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Stephen Musgrave January 10, 2023

Thank you @Kirk Duncan 

2 votes
Brecsok Sandor
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October 11, 2022

Why the hack deleting a user is so difficult? Back and forth here for pages. There is no straight clear simple information how to delete  a user?

szatti1489
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January 30, 2023

Same question for me too...

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Nick Vincent-Maloney December 1, 2021

My main concern is that when I remove user with the X, this prompts me to remove the user from the groups and repos. This was a developer in my case, and I want to retain as much history and details as possible. I'm assuming that the user will still be attached to all their issues, repos, commits, etc?

0 votes
szatti1489
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January 30, 2023

Although this is an old thread but I cannot see the right solution here.  I hope somebody will happy with my solution.

So, On the Dashboard, click Members on the left sidebar, on the Members page click  on Manage members button in the top right under the Menu bar.

When the page loaded you will see the Groups list in the middle. It probably contains only one element, by default there is only a Default group exist in the list. Click on it and you will see all the invited members to the group.

Manage them next to their names or delet them.

Thats all. :)

Christian Schebitz
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April 24, 2023

I do not have "Members" in the left sidebar - but I do have "People" that I cannot delete. What can I do?

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Christian Schebitz
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April 24, 2023

When i click on "People" I get to a page called "Members" - but there is no optioh to block or delete them.

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MS
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November 30, 2023

Has anyone found a working solution for this issue?

I can quite happily remove a user reducing the no of users on plan as described in How to remove Bitbucket Cloud users from the plan? 

However that user seems to have gone for good.

I heard a lot about deactivating users, but there does not seem to be a way to do it as all examples presented refer to UI elements which do not appear to exist.

Has the ability to deactivate a user been removed altogether? Or does it rely on specific admin settings which I don't have although I am an Admin?

Thanks in advance.

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