This question is in reference to Atlassian Documentation: How to configure CAPTCHA in Bitbucket Server
The Bitbucket Server documentation describes how to clear captcha for a user. That option doesn't seem to be displayed when you're using Crowd for user management, however. Is there any solution short of shutting down the whole system and disabling captcha site-wide?
the option to clear a captcha should be displayed, provided the user has triggered a captcha. If the user has not triggered a captcha, the button will not be shown.
Captchas should not be tied to the backing directory, they are a feature of Bitbucket Server. You should not need to shut off the captcha system wide (nor would I recommend doing that).
If this does not work for you, you can raise a support request at https://support.atlassian.com (or via the "Contact Support" link in the footer of your Bitbucket instance).
I contacted the user and it sounds like he was probably able to clear the captcha himself, which I guess is why I didn't see the option to clear it. The user said the captcha image wasn't even displayed in IE - just a broken image. Using Chrome, he was able to see the captcha image and get past it.
When I didn't see the "clear captcha" option on any user, I assumed it was because we're connected with Crowd. Sounds like it's something that's only shown when needed, so I guess I won't be able to verify until this problem re-occurs.
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