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Getting "We couldn’t log you in" Error due inactivity?

Alexandre Lucena
Alexandre Lucena
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January 5, 2023

Hi, i've tryied to login in to bitbkucket  with google account and through "forgot password" but couldn't connect either way.

I aways get "We couldn’t log you in" error, even disabling extensions and different browsers (Chrome/Opera).

I saw another post where support (Theodora) suggests to create a "question" here to get the problem solved, so here I am.

(https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635).

Thanks in advance,

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2023

Hey @Alexandre Lucena 

G'day and Welcome to the community!

Your account has been inactive since your last login was a few years ago. I have proceeded to reactivate your account, which should unblock your login.

Can you try again and let me know how it goes?

Cheers,
Syahrul

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