The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Getting "We couldn’t log you in" Error due inactivity?

Alexandre Lucena
Alexandre Lucena
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 5, 2023

Hi, i've tryied to login in to bitbkucket  with google account and through "forgot password" but couldn't connect either way.

I aways get "We couldn’t log you in" error, even disabling extensions and different browsers (Chrome/Opera).

I saw another post where support (Theodora) suggests to create a "question" here to get the problem solved, so here I am.

(https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635).

Thanks in advance,

Watch
Like Be the first to like this
612 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2023

Hey @Alexandre Lucena 

G'day and Welcome to the community!

Your account has been inactive since your last login was a few years ago. I have proceeded to reactivate your account, which should unblock your login.

Can you try again and let me know how it goes?

Cheers,
Syahrul

Reply
Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security