Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Fail to receive verification email



Fail to receive verification email, just to resend the email for verification and email for recovery times already.



1 answer

0 votes

Hello @Joanna Ng,

Welcome to the Atlassian Community!

Just for a better understanding of the issue, I would like to know if you are not receiving verification emails on the email address you are using here in the community.

If that’s the case, I can see that your account is disabled.

These are the responses we see on our side:

451 4.4.1 [internal] No valid hosts (too many connection failures)  
421 4.4.0 [internal] no mail servers for this domain could be reached at this time  

Have you reached out to the owner of the domain to check if there are any problems?

Are you able to access

Kind regards,



As I deleted my account yesterday, can you help to remove the account and I try to use the same email address to register again?


Thanks & Regards,

Joanna Ng   

Hi Joanna,

I see that your account is active again, but the logs are still showing a lot of failures:

451 4.4.1 [internal] No valid hosts (too many connection failures)

The notification failed and the delivery is temporarily suspended. The current status of the notifications is "Delay", so once the connection is reestablished, it should be delivered.

Can you check with the IT/Mail server team if the firewall isn't blocking our connection?

Please, check with them if our IPs and domains are whitelisted to make sure nothing is blocking our notifications:

Also, I checked your email address on this online tool and it returned some problems. You can also share it with your IT/Mail server team:

Screen Shot 2022-01-05 at 14.30.00.png



Other teammates can receive verification email successfully, I think they didn't change anything on the setting.

Hi Joanna,

Here is a screenshot of the logs that may help them to identify the issue:

Screen Shot 2022-01-06 at 10.16.21.png

554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time)

Feel free to share this thread with the IT team of your company so they can see the details.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events