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We would need some additional info in order to be able to help you.
Could you perhaps post the content of your bitbucket-pipelines.yml file here so we can see the configuration for the pipeline that is failing? Please make sure you sanitize any private/sensitive data prior to sharing.
If you don't feel comfortable sharing that here, you can also create a ticket with the support team, which will be visible only to you and Atlassian staff.
You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation. You can provide the URL of this failed build in the ticket details.