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Email Registration - No email

Tom Wotton
TW Jun 08, 2022

Hi

 

I am trying to add 2 new users to Bitbucket, but neither are receiving the email verification in order to login.

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 08, 2022

G'day Tom!

My name is Ben from Bitbucket Cloud Support and I will be stepping in as this will require intervention from the backend.

I have checked your email domain and found 2 users whom were present on our internal suppression list since April 2022 (I will not reveal this domain as this is a public forum) as we received SMTP bounce errors from your mail server:

550: 550 No Such Email Exists...  

This particular SMTP bounce error is returned when the invitation to the email account is sent before the email account actually exists. 

I have since removed those 2 users from our internal suppression list, so you should be able to delete the invitations and re-send them without issue.

We have an existing bug ticket to improve upon this process located here, please feel free to "Watch" this for future updates:
https://jira.atlassian.com/browse/BCLOUD-20659

Let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

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