Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,261
Community Members
 
Community Events
165
Community Groups

Email Registration - No email

TW I'm New Here Jun 08, 2022

Hi

 

I am trying to add 2 new users to Bitbucket, but neither are receiving the email verification in order to login.

1 answer

0 votes
Ben Atlassian Team Jun 08, 2022

G'day Tom!

My name is Ben from Bitbucket Cloud Support and I will be stepping in as this will require intervention from the backend.

I have checked your email domain and found 2 users whom were present on our internal suppression list since April 2022 (I will not reveal this domain as this is a public forum) as we received SMTP bounce errors from your mail server:

550: 550 No Such Email Exists...  

This particular SMTP bounce error is returned when the invitation to the email account is sent before the email account actually exists. 

I have since removed those 2 users from our internal suppression list, so you should be able to delete the invitations and re-send them without issue.

We have an existing bug ticket to improve upon this process located here, please feel free to "Watch" this for future updates:
https://jira.atlassian.com/browse/BCLOUD-20659

Let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,257 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you