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Could not read from remote repository.

Hello. I'm inquiring because I'm experiencing the same problem. There was a problem from the time one of the existing users, 'A', was changed from write permission to read permission. 'A' was a user who registered a security key in [Personal Settings-security-SSH key] and set up git, so I tried as below because there were some suspicious things.

1. Change 'A' permission from read to rewrite
2. Change git SSH security setter from existing 'A' to me
3. Remove the 6th added user and reduce it to 5 people.
4. Attempt to switch to HTTPs because I thought it was an SSH connection problem.
5. Remove the 'A' user, which was the starting point of this problem, and reduce it to 4 people.

However, it is still unresolved and indicates a 402 error. Among the answers to the questions posted here, there was an answer that it might be a problem caused by the manager changing the plan, but is it a situation? I'm inquiring because it hasn't been solved even if I keep trying for a few days.

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 17, 2023

Hi @Jeong HyeIn and welcome to the community.

What exactly is the problem that you are facing? Are users unable to push to repositories and do they get a 402 error?

The workspace you selected when you created this community post is over the plan limit. It used to be on a paid billing plan, but the plan was downgraded to Free because there was a problem with the payment. If the billing plan of a workspace gets downgraded to Free, and there are more than 5 users on this workspace, then these users will not be able to push to the repos.

I would suggest that you reach out to one of the workspace's admins and ask them to contact their credit card provider in order to resolve the issue with the credit card on file for Bitbucket Cloud. After the issue is resolved, an admin will need to manually upgrade the billing plan from the workspace's settings (to either Standard or Premium), and then the users should be able to push to repos again.

If you have any questions, please feel free to reach out.

Kind regards,

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 15, 2023

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