Changing bitbucket account authentication from Gsuite to normal account

[Deleted user]

Hi, we had signed up for bitbucket using our official gmail business account hence there was no additional creds required here for logging in to bitbucket.

Now we are migrating away from Gsuite to normal email and I am not able to change it back to other email id.

Steps done are:

1) https://id.atlassian.com/manage-profile/email. here it shows that my account is connected to google account. I opt for changing it to different email id and enter my new email id here.

2) A new link is sent to my new email id for confirming the account

3) After clicking the verify URL, it asks to enter the password to complete 

This is where the problem occurs. There is no password to set. Existing gmail account password doesnt work here. I have tried all possible steps and still not able to migrate my account from gmail business login to normal creds based login.

Please help to resolve this asap.

[Theodora Boudale]

Hi @[deleted],

Even if you never set a password for the account, it is still possible to request an Atlassian account password reset email (for the google email) via https://id.atlassian.com/login/resetpassword

You will then receive an email to set a new password, and you'll be able to do that with no need to enter a current password.

After you set a password for the account, you can use it in order to verify the email change.

Please feel free to let me know how it goes.

Kind regards,
Theodora

[Kundan]

Any update on this please?