Cannot receive email from the two-steps verifcation

[Matthew Chan]

I am setting up two step verification but I cannot receive verification email. I checked all the mailbox (include junk email box) but still cannot find it. I searched in the community and some members encountered the same issue with the email blocked and resloved by Atlassian team before. 

Please anyone help on this.

[Theodora Boudale · Accepted solution]

Hi Matthew,

I checked our email logs and our emails were bounced with the error message:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This may occur in one of the following cases:

1. The address was invalid (address does not exist)
2. The user clicked the list-unsubscribe header
3. The user clicked one of our emails and flagged it as SPAM. This FBL (FeedBack Loop) event should add that email address to the Suppression List.

I went ahead and removed your email address from our suppression list. Can you please try setting up 2FA again?

You need to do the setup one more time, as the emails we sent previously were dropped.

Kind regards,
Theodora

[Matthew Chan]

Thank you for your help. I received the verify email and completed the 2FA setup.

[Theodora Boudale]

Thank you for the update and you are very welcome.

Please feel free to reach out if you ever need anything else!