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Cannot receive an invitation email

Hi community,

A user from our workspace did not receive invitation email from bitbucket (he received bitbucket email for his personal workspace, atlassian,etc.)

 

I looked around some article but not quite sure how could figure this out.

1 answer

0 votes
Caroline R Atlassian Team Nov 23, 2021

Hi, @Luan Nguyen! Welcome to the community! 

I checked the workspace you have access to and verified the recent invitations that were sent and not accepted yet. Checking those emails, I confirmed that 3 of them had a block on the server that prevented emails from being sent to them, so I removed these emails from this suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Could you please remove the invitations and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

I hope this helps, but do let me know if you have any questions. 

Kind regards,
Caroline

Many thanks Caroline for your prompt support.

I am clear about the root cause and User was able to receive invitation already.

Caroline R Atlassian Team Nov 24, 2021

Hi, Luan! 

Thank you for getting back to us! I'm glad to know they received the invitation :) 

Kind regards,
Caroline

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