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Cannot log into BitBucket

NeoPata August 13, 2023

Hello!

I get a "We couldn't log you in" message whenever trying to access Bitbucket from my Atlassian account.

I've tried different browsers and I'm not sure what else could be causing this.

I've noticed other questions where something on the service side intervenes, could that be what I need too?

Thanks!

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 15, 2023

Hi @NeoPata and welcome to the community!

The Bitbucket Cloud account with the same email as your community account was deactivated, which I believe is the reason for the error you were seeing.

I went ahead and reactivated the account, could you please check if you are able to log in now?

Kind regards,
Theodora

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