Cannot log in, account deactivated?

[Tom Allnutt]

Hello, I tried to create an account and though it appeared successful (verified email), I cannot log in. I have tried the solutions here: 

https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html

Including: 

* Multiple browsers

* Incognito/private mode

None of that works.

[Theodora Boudale · Accepted solution]

Hi @Tom Allnutt and welcome to the community!

There is an existing Bitbucket Cloud account with the email of your community account and it was indeed deactivated.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

[Tom Allnutt]

That worked! Thank you so much for the quick reactivation

[Theodora Boudale]

You are very welcome! Please feel free to reach out if you ever need anything else!

[София]

Теодора, можете помочь с активацией моего деактивированного аккаунта, пожалуйста!

[Muhammad Salman Nadeem]

I faced same error , my bitbucket account has been deactivated without any reason or email