Cannot clone respository

Jemma Hardwick
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February 3, 2025

Trying to clone a respoistory but getting the following error:

remote: Invalid credentials fatal: Authentication failed for '...'

I have used my usual password for my user login. Is there somewhere else the password is set?

1 answer

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Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2025

Hi @Jemma Hardwick

Welcome to the community.

Would it be possible for you to confirm if you're using an App password as your password credential?

If not yet, you could try generating an app password and use it when you clone. This is because of deprecating Atlassian account password for Git and Bitbucket API activity.

Regards,
Mark C

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