Can't log into my Bitbucket account

[Mikołaj Kuik]

I'm getting this message, no matter browser, device or network I try:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

[Mark C · Accepted solution]

Hi @Mikołaj Kuik

Welcome to the community.

I can see that your Bitbucket Cloud account was marked as a dormant account due to not logging in to Bitbucket.org for a long period of time.
I went ahead and reactivated it and you should be able to log in now.

Let me know how it goes.

Regards,
Mark C

[Mikołaj Kuik]

Hello @Mark C

Thank you. For sure it helped, now I am able to log in to Bitbucket and manage some workspaces/repositories. Unfortunatelly, still not able to clone repository (from command line). Getting "Invalid credentials" error. Tried to change password but it didn't help...

[Mark C]

Hi @Mikołaj Kuik

Could you confirm if you are using an App password as your password credential?
If not, could you try to generate one and use it as your password?

Let me know how it goes.

Regards,
Mark C

[Mikołaj Kuik]

Yes, I'm using App password (and it works) but isn't it workaround? Not really convenient solution while working with command line.

[Mark C]

Hi @Mikołaj Kuik

Unfortunately, the Atlassian password is now deprecated to be used for API and Git authentication, all customers must now use an app password or access tokens when authenticating to Bitbucket Cloud Git or API.

You can check this blog post for more information: Deprecating Atlassian account password for Git and Bitbucket API activity

Regards,
Mark C