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Can't log into Bitbucket on any machine/browser

revinary
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 1, 2023

Hi there,

I can't seem to log into my Bitbucket account anymore.

Instead, I see a error message saying
"We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites."

Jira seems to be working just fine.

Can you help me out?


Cheers!

1 answer

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Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2023

Hi @revinary and welcome to the community!

Your Bitbucket Cloud account was deactivated, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please check if you are able to log in now?

Kind regards,
Theodora

revinary
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 2, 2023

I'm able to log in now :-)
Thanks a bunch @Theodora Boudale ! 

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2023

That's good to hear and you are very welcome @revinary!

Please feel free to reach out if you ever need anything else!

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