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Can't add ssh because it was already added

brunocasarotti
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February 15, 2023

Hello, I am trying to configure my ssh key but when I do that I receive the following error:

Someone has already added that key as an access key to a repository.

can someone help me?

1 answer

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Nic Brough -Adaptavist-
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February 15, 2023

Welcome to the Atlassian Community!

 

There's no easy way to work this out because the keys that belong to other accounts should not be shared.

If you shared the key with someone or used it with a different account, you should already know who it is.  If someone gave you the key, you would need to ask them.  

If you have no luck chasing it down, you can raise a support request with Atlassian, and they can search out the key for you and identify the account you shared it with.

If you don't want to spend ages chasing down the share, you can (and should) create a new key for your account and use that instead.

For a better explanation, see Theodora’s answer on

brunocasarotti
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 16, 2023

where do I open a support ticket?

Nic Brough -Adaptavist-
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February 16, 2023

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