Problem adding SSH key: "Someone has already added that key as an access key to a repository."

giorgio-duminuco
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 19, 2022

I cannot add my SSH key to my account because of this: "Someone has already added that key as an access key to a repository."

I have removed all the old keys but nothing changed. I would need to solve this problem.

Thank you.


2 answers

1 vote
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 21, 2022

Hi @giorgio-duminuco,

The error message indicates that the public SSH key you are trying to add is already added as an Access key to a repo (and not to an account).

An SSH key can be added as an Access key to a repository if you open the repository on Bitbucket Cloud website, go to Repository settings and then select Access keys. On this page, you can also view and remove existing Access keys from repos.

Access keys provide Read-only access to repositories. A certain public key can be added as an Access key to multiple repositories, however, it is not possible to use it as an account's SSH key at the same time.

You can follow the steps I mentioned above with the repositories of your workspace in order to find out which ones have this key and then remove it. If you still cannot figure out it, please feel free to let me know and I can create a support ticket for you so that you share the public key and we let you know where it is added.

Kind regards,
Theodora

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 19, 2022

There's no easy way to work this out because the keys that belong to other accounts should not be shared.

If you shared the key with someone, you should know who.  If you were given the key by someone, then you'll need to ask them.  

If you have no luck chasing it down, you can raise a support request with Atlassian, and they can search out the key for you and hence identify the account you shared it with.

If you don't want to spend ages chasing down the share, then you can (and should) create a new key for your account and use that instead.

Yura
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 1, 2023

[Del]

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 1, 2023

Nope, we're not your admins, you'll need to ask them, or Atlassian if you don't know who your admins are.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events