Can't access to bitbucket


I created a user in bitbucket but with the same email as old user (It's was me)

but when I access, It show "Invalid username/email or password"

I tried to change my password but turn out to be another user with the same email

and I can't use this username anymore,

I don't know how to figure it out so could you please delete this user,

so I can create it again because I have to sent my work in it.

user: 5610451001


Thank you so much.

2 answers

0 votes

Hello, if you no longer have access to an account or to the email on an account, we cannot prove that you are the owner and therefore cannot take any action on the account. If you have an SSH key on the account, you can come to and we can work with you privately to recover access to your account. Otherwise, there is nothing we can do.

Thanks for your help, but can I sent you with the email on 5610451001, I'll tell my password of this account and another account that have the same email to prove it's me?

If this can help then please tell me your email, or should I sent it to

0 votes


Please open a support ticket at to register is free, simply select 'skip' when asked for an SEN. We can try to help you in private.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

1,932 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you