Can't Login to bitbucket

[Padraig Foley]

Hello,

My work uses Bitbucket and we use our AD password to login. I changed my password a few weeks ago, and now can't login to Bitbucket or reset my password for the account. Any assistance would be great!

Thanks,
Padraig

[Dave Liao · Accepted solution]

@Padraig Foley - hi Padraig! Are you getting any error messages? If so, can you share them here (a screenshot or text)?

• Try resetting your AD password again?
• Worth a try, try resetting your Atlassian ID (and see if's permitted) https://id.atlassian.com/login/resetpassword
  • If getting into your Atlassian Cloud resources is backed by your company's AD, then you may not be able to complete this reset, and that's OK.

[Padraig Foley]

@Dave Liao Hi Dave, thank you so much for your response! The error I received on the login page was along the lines of "Invalid Username or Password". When I tried the "reset password" option, I received this email: 

"Bitbucket has received a password reset request for 'foleyp2' today at 11:14 AM.

Bitbucket is unable to reset the password for your account because it is managed by a read-only external directory."

Does this mean my new password didn't propagate to Bitbucket?

Thanks again!

Padraig

[Dave Liao]

@Padraig Foley - humor me, and try resetting your AD password again?

Have you also contacted your AD admin / IT support team? Anyone else on your team having the same auth issues?

It's good to confirm that your Bitbucket account is backed by your company's directory (there's always the odd chance that it isn't exactly, but appears to be). Not sure password propagation is needed; Bitbucket should be calling your company directory to confirm your credentials.

I checked out the "Log into Bitbucket Cloud" KB from Atlassian but it's pretty un-helpful (generic help info): https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cloud/

[Padraig Foley]

@Dave Liao that did the trick! I reset the AD password and can now login. Thank you so much!

[Dave Liao]

Woohoo! Have a fantastic day! 🙌

[Padraig Foley]

@Dave Liao thank you, you too!