I am the admin for my Bitbucket instance. Recently, a few Firefox users came to me about long loading times when navigating Bitbucket. It would be slow to access Bitbucket, logging in, navigating the project pages, etc... Our users access Bitbucket via a VPN connection to our enterprise network (Palo Alto Networks GlobalProtect).
I can replicate this issue on Firefox 78.0.2 on Win10 64bit.
Here is a screenshot of the Firefox dev console showing the loading time:
Things I have tried:
Any thoughts on this odd issue?
Disabling DNS over HTTPS (DoH) on Firefox fixed the issue for us. We have a special DNS setup with an external and internal record. Our external record points to a NAT address but can only be accessed from a certain site. Our internal record is mainly what's used for regular users. DoH was resolving to the external record first which caused the poor performance.
A Homer Simpson D'OH moment for me.
Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...
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