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Hi Tereza! I couldn't find your email address in our Bitbucket Cloud database, so I'll assume you're using Bitbucket Server.
Is Bitbucket explicitly showing that there are only 18 users, or is that a manual count? To make sure which users is Bitbucket counting towards the license, you could follow the steps at How do I find which users count against my Bitbucket Server license?
If it indeed says there's only 18 active users but you only see 3 spots available, please let us know so we can look into this :)
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