Thanks for the included log snippet! From the stack trace, we believe what's happening is that it's attempting to retrieve configuration information that is reliant on files in your Bitbucket Home directory - but it's getting a connection refused error on attempting to do so.
This means that this could either be an issue that the Bitbucket instance is pointed to an incorrect location for the Bitbucket home, or that shared location isn't reachable on the network from the server hosting the Bitbucket Install directory.
We would recommend you test to make sure that the Bitbucket home is reachable from the server hosting the Bitbucket install directory as it is currently configured - and that the user running Bitbucket has access to all of the contents of the mapped drive.
If you're unable to identify the issue after checking the above information, just let us know and we can look to get a support ticket made for your team so we can investigate the logs and your configuration further.
Thanks @Evan Slaughter
We were able to resolve this issue. The service account user was not able to access or probably wasn't the owner of installation as well as home directories. So we re-installed Bitbuckte but not as a Service. We installed it using the service user account and it worked perfectly without any issues. Thanks for the response again.
I was able to fix the problem with a different approach, see here: https://community.atlassian.com/t5/Bitbucket-questions/Service-fails-to-start-with-BITBUCKET-HOME-on-network-drive/qaq-p/1445859#U1452766
Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...
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