Bitbucket - "We couldn’t log you in"

[Scott Hood]

Similar to: https://community.atlassian.com/t5/Bitbucket-questions/Cannot-log-in-to-bitbucket/qaq-p/2466411

I can log in to my Atlassian account and use Trello but when I switch to Bitbucket I am sent to the "We couldn't log you in" page and clicking "Try logging in again" loops me back to the same page.

I've tried on multiple browsers on multiple PCs also using incognito mode so I think my account is inactive like the other users with similar issues.  I haven't used this Trello account in a while.

Thanks.

Full error message below:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again (in a button)

[Ben · Accepted solution]

Hi Scott,

The reason that you have encountered this issue is due to your account being inactive (with DORMANT status) due to a very long period of non-usage.

I've just re-activated your account so you should be able to login now.

Cheers!

- Ben (Bitbucket Cloud Support)