Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Bitbucket - We couldn’t log you in

Fernando Madrid March 5, 2024

I can't login to bitbucket, i can login to id.atlassian.com, see my account and edit my configuration but as soon as i click on bitbucket it sends me to a error page stating: 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

2 answers

1 accepted

1 vote
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2024

Hi @Alan Madrid and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Thank you for tagging me @Laurie Sciutti!

Kind regards,
Theodora

Fernando Madrid March 8, 2024

Hello @Theodora Boudale thank you so much for you support, i can confirm that i have access to BitBucket now! 

Thanks again!

A.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 11, 2024

That's good to hear, thank you for the update. Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

0 votes
Laurie Sciutti
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2024

hello @Alan Madrid and welcome to the Community!  Your account may be inactive so you'll need Atlassian Support assistance.  Perhaps @Patrik S or @Theodora Boudale can assist.

Fernando Madrid March 5, 2024

Thank you Laurie! I thought so too! I did search and saw a few questions regarding this same issue, let's hope they can help me activate my account.

 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events