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Bitbucket Authentication Fail

Hello,

I cannot clone my repository from bitbucket due to invalid password.

As a site admin for Jira, Confluence and Bitbucket, I cannot reset my password on my own.

An email with the recovery link does not arrive to my mailbox as well...

 

I went on the below page to reset my password. However, it requires my current password.

https://id.atlassian.com/manage-profile/security

 

Is there any way that I can recover my password?

 

Thanks,

1 answer

1 accepted

0 votes
Answer accepted
Caroline R Atlassian Team Oct 08, 2021

Hi, @JJ지우근

Thank you for reaching out to Atlassian Community!

I performed an analysis on our logs and verified that your email had a block on the server that prevented emails from being sent to this recipient:

550: 550 5.1.1 Requested action not taken: mailbox unavailable 

This is the reason you didn’t receive the email with the recovery link. So, I went ahead and removed the block from this email. Could you please test this again and confirm if you receive the email now? 

Please let me know how it goes and feel free to share any additional questions regarding this case.

Kind regards,
Caroline

I have received the email and reset my password.

Thanks,

Caroline R Atlassian Team Oct 11, 2021

Hi, @JJ지우근

Thanks for your confirmation, I'm glad to know everything is working as expected now. 

Kind regards,
Caroline

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