We are using JIRA user directory for bitbucket user authentication which seems to be broken. We always get the error message: "Der Remote-Authentifizierungsserver ist nicht verfügbar" (german error message).
Even trying to authenticate with a local user fails with error message: "Sie sind nicht berechtigt, auf Bitbucket zuzugreifen." (german as well).
I have already tried to create a temporary local bitbucket user, without success. Following guide couldn't fix my problem as the table
bitbucket_user isn't available. https://confluence.atlassian.com/bitbucketserverkb/restore-bitbucket-server-s-administrator-user-779171684.html
Bitbucket is running on a MSQL server.
Do have any ideas how to resolve this situation?
Btw: JIRA is still working properly
Hi Martin! For the record and for other people that will try to help with this issue, this is what the error messages mean (according to Google Translator 🙂 ):
The remote authentication server is not available
You are not authorized to access Bitbucket
Back to this issue, in previous similar cases this is the solution that worked:
If this doesn't solve your issue, can you check the logs and see if you find any error? Log files can be found at <HOME_FOLDER>/logs/atlassian-bitbucket.log. Also let us know which version of Jira and BB Server are you using.
Hope that helps!
Thank you for you reply.
At least for our confluence instance your solution helped. It really seems that our Jira authentication is broken.
But unfortunatly for bitbucket, even the local user credentials are not working and I am not "authorizied" to access bitbucket.
For testing I have installed another bitbucket which also connects to Jira properly again.
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