Atlassian Access is an additional subscription applied across your Atlassian cloud products including Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Trello, and Statuspage.
Each billing cycle (monthly or annually), you are only charged for the number of unique users provisioned to a product supported by Atlassian Access regardless of how many products any one person is using. For example, if Sally has access to Jira Software, Confluence, and Bitbucket, you’ll only pay for her once each billing cycle.
For Jira Service Management, you are only charged for the unique agents licensed on the product. Users who only create requests via the Jira Service Management portal aren't licensed, so you will not be charged for them.
If you have 33 unique managed users with access to any of the products listed above, then you will pay for 33 users.
Kind regards, Theodora
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.