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Access Bitbucket Server with Sourcetree Edited


We use a local deployment of Bitbucket and we access via

My admin access works fine into Bitbucket Server and Sourcetree but I've got an issue with a new user created in Bitbucket server.

This user can't log in Sourcetree and Bitbucket Server. We have this error message:
"Failed to check login for user [sphlix]: You do not have permission to access URL '' please check the user credentials associated with this account. The request returned with status code 'Unauthorized'."

Can you help me, please ?

3 answers

1 accepted

0 votes
Answer accepted

The problem was a space in the username used for the connection.

Thanks for your help.

Ana Retamal Atlassian Team Nov 13, 2018

Glad you figured that out!

0 votes
Ana Retamal Atlassian Team Oct 31, 2018

Hi Julien, welcome to the Community!

Can you confirm the steps you're following? Is this issue happening during the registration of Sourcetree, or during the connection of your Bitbucket Server account?

If this is happening during the registration, can you double check you're using the Bitbucket Server option?

If the issue still continues, please send us a screenshot so we can continue helping you solve this :) 



Have experience this issue, with new users, with the latest versions of  SourceTree. It happens for  Windows based  new users. 

As a workaround,  when you can log into the on premise  Bitbucket Server, create a new repository and  choose to clone with Sourcetree. This will activate the user account in Sourcetree. 

Hopefully this will be fixed soon

It works... Thanks.

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