Why is bamboo license key not valid

Reinstalled the latest bamboo and now the license is not valid

2 answers

0 vote

Hi Bishoy, 

When you say you reinstalled it, do you mean you reinstalled the same exact version of Bamboo that was previously supported by your license? Does the SEN have an L in its number?

Lastly, what is the Support Expires date when you look at the license information in my.atlassian.com?

Regards,

Shannon

0 vote

Hi Bishoy,

Does Bamboo start?

If you take a look at the logs you may see an error like the following:

2016-06-27 17:21:26,799 ERROR [localhost-startStop-1] [ServerKeyIsValid] Server key hasn't been initialized or is invalid
java.lang.IllegalStateException: No server key configured

If so, please take a look at Bamboo fails to start and throws No Server Key Configured exception and follow the diagnosis and resolution steps. 

If you are able to start Bamboo and get an invalid license please verify the license in my.atlassian.com as Shannon stated and possibly provide a screenshot of the error and any relevant log snippets and we'll go from there.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 18, 2017 in Bamboo

FAQ: How to Upgrade Bamboo Server

Bamboo 5.9 will no longer be supported after June 12, 2017. What does this mean? As part of our End of Life policy, Atlassian supports major versions for two years after the first major iteratio...

1,567 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you