Internal server error on bamboo remote agent

We are using bamboo remote agent to do our deployments. The deployments were succeeding since 2 years but recently our admin team did the VM upgrade of the bamboo remote agent VM. From the next day the deployments are failing with "Internal server error". The deployments get queued for hours and we are killing them in between. If we click on the status of the remote agent, then it shows "Cancelling deployment for release-12....", if we click that it shows a page saying "Internal server error" contact support. can some help in this issue?

3 answers

1 accepted

This widget could not be displayed.

Hi Saketh, 

I can see “publickey auth failed”. Did you add a Git Executable for SSH on Bamboo? Also, can you verify if when the vm was changed, the public key was changed as well? Your SSH keys are in the user profile ~/.ssh/


This link might be useful as well:




Hi Renato,

Unfortunately, the public and private keys did not change, they are same. I am even able to ssh from the agent to my target servers and also the bamboo server. I am even able to telnet 8085 and telnet 54663 to my bamboo server.

This widget could not be displayed.

I'm afraid you will not get help here. Please contact support

This widget could not be displayed.

2016-07-21 05:11:45,692 ERROR [reader] [TransportImpl] Dying because - net.schmizz.sshj.transport.TransportException: Broken transport; encountered EOF
2016-07-21 05:09:45,852 ERROR [0-BAM::bamboo-agent-hostname (2)::Agent:pool-3-thread-1] [Promise] <<authenticated>> woke to: net.schmizz.sshj.userauth.UserAuthException: publickey auth failed


am seeing the above error in the log... any clue

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked yesterday in Data Center

Hi! I'm Cameron Deatsch, enterprise enthusiast and Head of Server at Atlassian. AMA!

Hey team! I'm Cameron Deatsch, Head of Server at Atlassian. At our European Summit just a few weeks ago, I spoke about the latest regarding our Server and Data center products and o...

19,264 views 4 4
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you