Internal server error on bamboo remote agent

We are using bamboo remote agent to do our deployments. The deployments were succeeding since 2 years but recently our admin team did the VM upgrade of the bamboo remote agent VM. From the next day the deployments are failing with "Internal server error". The deployments get queued for hours and we are killing them in between. If we click on the status of the remote agent, then it shows "Cancelling deployment for release-12....", if we click that it shows a page saying "Internal server error" contact support. can some help in this issue?

3 answers

1 accepted

0 votes

Hi Saketh, 

I can see “publickey auth failed”. Did you add a Git Executable for SSH on Bamboo? Also, can you verify if when the vm was changed, the public key was changed as well? Your SSH keys are in the user profile ~/.ssh/


This link might be useful as well:




Hi Renato,

Unfortunately, the public and private keys did not change, they are same. I am even able to ssh from the agent to my target servers and also the bamboo server. I am even able to telnet 8085 and telnet 54663 to my bamboo server.

0 votes

I'm afraid you will not get help here. Please contact support

2016-07-21 05:11:45,692 ERROR [reader] [TransportImpl] Dying because - net.schmizz.sshj.transport.TransportException: Broken transport; encountered EOF
2016-07-21 05:09:45,852 ERROR [0-BAM::bamboo-agent-hostname (2)::Agent:pool-3-thread-1] [Promise] <<authenticated>> woke to: net.schmizz.sshj.userauth.UserAuthException: publickey auth failed


am seeing the above error in the log... any clue

Suggest an answer

Log in or Join to answer
Community showcase
Renan Battaglin
Published May 18, 2017 in Bamboo

FAQ: How to Upgrade Bamboo Server

Bamboo 5.9 will no longer be supported after June 12, 2017. What does this mean? As part of our End of Life policy, Atlassian supports major versions for two years after the first major iteratio...

1,077 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot