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How to fix user showing access denied when at plan summary?

User showing access denied when at plan summary. The user has view permissions to both plan and branch. The user has this issue with only one project. We have attempted to use a different browser and clearing cache. We checked logs and there is no error being flagged. We checked all plans have logged in user can view permissions. User has confirmed they are logged in before attempting to open plan to view summary. Is anyone familiar with this error? Bamboo Server 8.2.2

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