Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended.

We have this error after upgrading to 6.3 on a windows installation. But the fixes I have seen in the community are to do with updating the license key in the file 'bamboo.cfg.xml' but this file doesn't exist in the Bamboo Home directory! We do have a valid license key but where should it go?

2 answers

1 accepted

0 vote

Hi Chris,

The "bamboo.cfg.xml" is very important to Bamboo as it contains all the relevant information such as Database connection, configuration paths, etc. If this file is missing I doubt your Bamboo is up and running properly!

There are few things which we can check now to confirm if we are looking for the right Bamboo Home Directory:

* Check your log files (Catalina log) and search for string "applicationHome" the path assigned to this variable is the correct Bamboo Home Directory.


If still, the file is missing from the above-found directory then I think you need to rollback your upgrade and perform it again. 

Hope you are taking right steps for the upgrade. You can always refer to the below document for the upgrade:



Thanks Robhit. It was indeed a home directory problem, and therefore the wrong serial key was being used. The windows installer asked what directory I would like to use as the Bamboo Home but it seems to have ignored this and used its default directory. Found it and updated the config file.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 18, 2017 in Bamboo

FAQ: How to Upgrade Bamboo Server

Bamboo 5.9 will no longer be supported after June 12, 2017. What does this mean? As part of our End of Life policy, Atlassian supports major versions for two years after the first major iteratio...

1,782 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you