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we want get an email in case issue not not been assigned for 6 hours post its creation

we need an automation rule for the below requirement

we want to get an email in case the issue has not been assigned for 6 hours post its creation

1 answer

1 vote
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 16, 2022

Hi @shashi budidha - Are you on Jira Cloud?  If so, you could do this:

  • TRIGGER: Scheduled Every 15 minutes with the following JQL
    created >= -6h AND assignee IS EMPTY AND (labels NOT IN ("alreadyChecked") OR labels is EMPTY
  • ACTION: Send Email
  • ACTION: Edit Issue - Add label alreadyChecked

Note - I'm assuming you don't want to keep sending email every 15 minutes until assigned. If you are ok with spamming, you could remove the labels clause from the JQL and the edit issue action.

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