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we need an automation rule for the below requirement
we want to get an email in case the issue has not been assigned for 6 hours post its creation
Hi @shashi budidha - Are you on Jira Cloud? If so, you could do this:
Note - I'm assuming you don't want to keep sending email every 15 minutes until assigned. If you are ok with spamming, you could remove the labels clause from the JQL and the edit issue action.