Hi there, I have a request type that has a form attached. If someone selects certain answer choice value in said form, I want to trigger an automation rule that:
a) move the issue to a different helpdesk
b) also move the attached form with saved values to a different helpdesk.
Is this possible?
I've gotten the rule to recognize the custom value change, and clone the issue into the other helpdesk, but haven't found a solution to get the form copied over as well...
Thanks!
Alyssa Hill
