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timing when an issue transitions

I'm New Here
I'm New Here
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Oct 13, 2023

Okay here is a big ask everyone. What I am looking to complete is the following:

Either I script this myself which is possible (More work more hours)


does anyone know this solution?

I want to create a timer for Jira. Say in our work management dealing with leads specifically I want so when a lead is going into a proposal and proposal is accepted an email needs to be created.  Transitioning from Approval --- > email drafting ---> email sent My transition being email drafting.  I want to collect the data from approval to email sent to say like (30 minutes) 

I can manually put this in and even in other workflow programs such as monday has timers.  

2 answers

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Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 28, 2023

Hi @Kelsey ,

I'm sure I understand the use case here, do you want to schedule the transition or do you want to track the time taken during the transition.

If it is scheduling then @Erin Quick-Laughlin 's answer might work.

For time tracking a different road might need to be taken.

So you want an email to go out 30 minutes after that proposal changed to the 'Approved' state? 

You could create 1 job to set a property on the issue when it transitions to Approved, that stores the current time, or current time + 30 min.

Then create a Scheduled job running every 5 minutes to check issues where that property is not empty, and then create & fire off the email, then clear the property.  It's not exactly 30 min, but it would be 30-35.  

Also, you can add your vote to this feature request: AUTO-238 Support for delay / pause / wait step in automation rule executions  

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