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"To" field for triggering an E-mail Notification is not taking the "Assignee" value of an issue.

Hi all, 

Im working on  an automation rule for triggering an email notification depending on some filter criteria for some issues.

there is an error in the audit log.

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

Can someone tell me why this is happening.

3 answers

Hi @rish_kr221 , welcome to the community!

In order for the email to be sent successfully, it needs to have a recipient. If you have, for example, configured your rule to send an email to the task's assignee at a certain point in a workflow, if the task does not have an assignee when the rule is triggered, the rule will fail as it has no one to send the email to.

In your automation rule, which field is being used in your To: field in the email action?

0 votes
Daniel Ebers Community Leader Jun 06, 2021

Hi @rish_kr221

for using the Assignee it should just work according to the hints from Curt and Callum.

In case you would be using a "team-managed project" alongside with a people field it might be you are running into this effect:
I don't assume this matches with your case but in case you could confirm Community members might be able to advise further.


0 votes
Curt Holley Community Leader Jun 02, 2021

Based on the error message, it is either as @Callum Carlile _Automation Consultants_  has described, or you haven't opoulated the "To" field of the Send email Action.


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