Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


one rule triggers another rule directly

Can the 'Then' action of a rule directly specify another rule to be triggered (i.e. daisy-chain rules)?

The reason I am asking, is that I have a global automation rule where a source ticket's status change, changes the fields in a destination ticket.  I have a second project-level automation that listens for that same field to change.

When a user directly/manually changes the field change, the second project-level automation is triggered, as expected.

However, when the global automation changes the same field normally that triggers the second project-level automation, the second project-level automation is *not* triggered as expected.

Can automated events not "daisy-chain" to trigger subsequent automations?  I would think they should.

1 answer

1 accepted

3 votes
Answer accepted
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 24, 2023

Hi @Eric Jahn 

No, a rule cannot call another rule.
Yes, a rule can trigger another rule through its actions.

This second behavior is disabled, by default, to prevent looping and run-away situations.

When you want the actions of one rule to trigger another, the "downstream" rule which will be triggered needs to have the option "Allow Rule Trigger" enabled in its details at the top of the rule.

Consider side-effects and impacts of doing this, as other rules could now trigger such rules.

Kind regards,

Thank you @Bill Sheboy for the clarification!

Like Bill Sheboy likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events