linked issue status check in automation

[laszlo.fischbein]

Gods of Automation and JIRA,

I have the following problem:

Given a four-phase task execution that works perfectly in a given project. Creates subtasks under the main task, when a subtask ends, a phase builds on it, all the way to the end.

However, when I want to create one phase in another project, it is created as a linked issue, but the automaton running in the base project cannot check the status of the linked issue. I tried every option, I looked it all the way, but it doesn't work, I can't move on with automation.

Help solve this by not having to buy any new add-ons, but just using the basic tools.

[Bill Sheboy]

Hi @laszlo.fischbein -- Welcome to the Atlassian Community!

To view/add/alter issues in different projects with automation rules your rule needs to exist as a global or multi-project scope rule.  Depending upon your version and license level this will consume execution counts up to your service limits.

One work-around to do this with a project-scope rule is to instead call the REST API form the rule.  This will significantly slow down the rule, and could also then run up against your execution time limits.

Kind regards,
Bill

[laszlo.fischbein]

I tried both as a global and multi-project rule, but it didn’t work at all

[Bill Sheboy]

Would you please post an image of your global/multi-project rule, including an image of the detail section?  I could just be a settings thing. 

Thanks!

[laszlo.fischbein]

in the meantime it has been resolved

[Bill Sheboy]

I'm glad to learn it is resolved.  How did you fix it?

Thanks!