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assignee.displayName doesn't display Unassigned when the issues isn't assigned



When writing a slack or email message from Jira Automation I am trying to display the assigned user or an issue in the email/slack message using {{assignee.displayName}} but if the issue is unassigned is doesn't display anything. Is there a way to get it to display "Unassigned" like it would in Jira?



2 answers

1 accepted

1 vote
Answer accepted

Hello @Neil Jones 

Please try using: 

{{assignee.displayName | Unassigned}}

If displayName is unset, "Unassigned" will serve as fallback value.

Hope this helps.



I wish we have more docs about smart values :(

This worked perfectly, thanks

This doesn't work for me I'm afraid. The assignee is shown but the Unassigned is not. Any ideas why this could be? I looked for an answer elsewhere but there is nothing out there.

Hi @Gabi Zavilla 

the syntax of example is a bit off, try this: {{assignee.displayName|"Unassigned"}} it should work (at least it works for me) :)

This worked a perfect treat, thank you again!

Like Lubomir Kosaristan likes this
0 votes

Hi @Neil Jones 

What I would do is to perform a condition in the rule (a branch).

If assignee is empty send X message

If assignee is not empty send y message. 


Its normal not showing anything, as you are resquesting a value, and in Unassigned issue the information is not really present. 

I hope this helps

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