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Why can't I add triggers in the Jira workflow

Peter Strassmann December 17, 2020

We have Jira 8.13 installed and I cannot create a trigger to automatize the transition between states of Jira tickets. So my question is: Is there some settings I missed to add triggers in the Jira workflow?

I added a screenshot below where we see that there is no links to edit triggers, conditions or others in contrast to the documentation (https://confluence.atlassian.com/adminjiraserver0813/configuring-workflow-triggers-1027138215.html):
image.png

Any feedback is highly appreciated!

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Bill Sheboy
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December 17, 2020

Hi @Peter Strassmann  -- Welcome to the Atlassian Community!

Did you note the troubleshooting steps at the bottom of that linked article?  Please take a look at those to see if any of the cases apply to your instance.

Best regards,

Bill

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