When Engagement End in "Past" change status to "SEND NPS"

[Ian Herzing]

Hi there! I want to build an automation that moves my Jira ticket from the status:

"ENGAGEMENT ACTIVE" to the status "SEND NPS"

When my "Engagement End" is in the past (i.e. less than 'Today')

Any help is appreciated thank you!

[Bill Sheboy]

Hi @Ian Herzing -- Welcome to the Atlassian Community!

What have you tried thus far to solve this need?

If you have created a rule and it is not working as expected, please post images of your complete rule and the audit log details showing the rule execution, and explain what is not working.  Those will provide context for the community to offer better suggestions.

If you have not yet started a rule, I recommend you try to do so.  Successfully using automation requires learning and experimentation.  If you run into challenges, post images of the rule and audit log so the community can offer help.

Your rule could use JQL with a Scheduled Trigger to find the issues, and then a Transition Issue action for the update. 

And to get you started on creating your rule, please refer to these documentation and example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
• https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Kind regards,
Bill